formerly Best Western Cottontree Inn: Provo, Utah, now a Wyndham property
N University Pkwy
Provo, Utah, 84604
visited many times; see update report below from September 2012
February 2015 Update: this review is for visits to this hotel when it was the Best Western Cottontree Inn. I have not been there since it changed to a Baymont Inn, however, the ownership has not changed. It just switched brands. From my observation this may be because they could not continue to meet the standards for a Best Western Plus. I was informed that since the change there have been some incremental improvements: new beds, replaced toilets and tubs, the addition of a fitness center, and more rooms have fridges and microwaves.
From 2011: This is an old hotel and would benefit from a major round of maintenance. It has Plus status and, to be honest, I'm not sure how it qualified for that when I compare it to other Best Western Plus hotels. But it is competitively priced, especially if you use the "BYU" coupon code. [February 2015: this discount code is still honored].
I gave it a moderate friction rating for now because a recent visit highlighted the need for maintenance work. I was moved three times before ending up with a room that had a working shower, a sink that would drain, and other routinely correctable issues. I ended up in a room upstairs that I now specifically ask for when I make a reservation. It is obviously used less frequently and is much nicer than the high traffic rooms in other parts of the hotel. And it has a nice view of Mount Timpanogas and a fast moving irrigation "river" out back.
The warm cookies in the evening are a nice touch.
September 2012: We enjoyed our visit more this time. The pool area had received maintenance work and a good cleaning. So we actually used it this trip and enjoyed it. The hot tub was hot (a nice change from many hotel hot tubs). Our room was fine (but we made sure to request the upgrade to our preferred area, so I don't know if the regular rooms still have maintenance issues). One must still go outside to get to the front desk. While the hotel is (and cannot be) up to the standards of newer Best Western Plus properties, it is very convenient to BYU campus and is a Best Western if you're building reward points.